“Kurt, I would like to take a minute and thank you for the outstanding service you provide to us regarding our AT&T network; you provide service that I feel is ‘off the charts’ great. Your experience, patience, troubleshooting skills and guidance to resolution makes dealing with our business issues and challenges much easier. I appreciate how you make sure that I fully understand solutions before the call has ended and you truly understand the ins-and-outs of the AT&T landscape, while communicating them in a user-friendly format. I look forward to working together in the future and will certainly recommend you for future communication needs.”