CCaaS/UCaaS – Contact Centers 2020-08-13T00:33:23+00:00


Contact Center Intelligence and Agility / Unified Communication Services for Call Centers, Customer Service Depts., Sales Teams, Help Desks, and Fulfillment. Our vast experience and solid ecosystem allow us to transform your pain points into intelligent performance. We help you cut through the noise of thousands of service/product emails, multi-layered options, and hundreds of solution providers to develop a clear path to your technological success and cost savings.

CCaaS Contact Center Unified Communications

Drive loyalty and satisfied customers for a healthy bottom line.

Business models are quickly changing, our workforces are shifting, and we’re experiencing higher online demands. We have the solution!

All you need is a network connection, a browser, and a phone or headset.

Uptime within 48 hours of the purchase order, a centralized portal, real-time reporting, Omni-channel features (Chat, Email, Text/SMS, Video).

Request a Demo

• Contact Center as a Service (CCaaS) offers similar capabilities to on-premise contact center infrastructure (CCI), the key difference is that connectivity to other cloud-based applications can be easier

• Consumption is paid via a monthly subscription

There is a stronger focus on service capabilities, not just product functionality:

IVR (Interactive Voice Response)
ACD (Automatic Call Distribution)
CTI (w/screen pop)
Intelligent Call Routing/Skills-Based Routing
WFO (Workforce Optimization)-WFM, QA, Analytics
Dialer (Predictive, Preview)
Call Recording
Reporting & Analytics

• Omni-channel – Chat, Email,Text/SMS,Video
• Artificial Intelligence (AI)
• Chatbot – Automate live chat conversations (e.g. Siri, Alexa & Google Assist)
• Gamification – Employee motivation using game mechanics

Benefits Overview


A Master Agent for Cloud, Telecom, and Cyber Security solutions. A FirstNet® Dealer for the first-responder public safety network. We help you sort through complex technology offers to implement the right solutions for your business.

FirstNet Dealer