VISTA TECH SOLUTIONS | 732.526.4240|info@vistatechsolutions.com
CCaaS/UCaaS – Contact Centers 2020-08-13T00:33:23+00:00

CCaaS/UCaaS.

Contact Center Intelligence and Agility / Unified Communication Services for Call Centers, Customer Service Depts., Sales Teams, Help Desks, and Fulfillment. Our vast experience and solid ecosystem allow us to transform your pain points into intelligent performance. We help you cut through the noise of thousands of service/product emails, multi-layered options, and hundreds of solution providers to develop a clear path to your technological success and cost savings.

CCaaS Contact Center Unified Communications

Drive loyalty and satisfied customers for a healthy bottom line.

Business models are quickly changing, our workforces are shifting, and we’re experiencing higher online demands. We have the solution!

PIVOT

Avoid furloughing personnel; service your customers from anywhere. Every business depends on a reliable agent to deliver rapid response solutions and applications with high availability so choosing the right platform is essential. 

ADAPT & ADOPT

Unlock the potential of a Contact Center: Agility, speed, scalability, low CapEx; hybrid or full cloud, we’ve got you covered. Ask about custom, hybrid, and pre-built packages. Monthly subscriptions, low CapEx.

All you need is a network connection, a browser, and a phone or headset.

Uptime within 48 hours of the purchase order, a centralized portal, real-time reporting, Omni-channel features (Chat, Email, Text/SMS, Video).

Request a Demo

Workforce Optimization

• Contact Center as a Service (CCaaS) offers similar capabilities to on-premise contact center infrastructure (CCI), the key difference is that connectivity to other cloud-based applications can be easier

• Consumption is paid via a monthly subscription

Service Capabilities

There is a stronger focus on service capabilities, not just product functionality:

IVR (Interactive Voice Response)
ACD (Automatic Call Distribution)
CTI (w/screen pop)
Intelligent Call Routing/Skills-Based Routing
CRM
WFO (Workforce Optimization)-WFM, QA, Analytics
Dialer (Predictive, Preview)
Call Recording
Reporting & Analytics

Technologies Utilized Today

• Omni-channel – Chat, Email,Text/SMS,Video
• Artificial Intelligence (AI)
• Chatbot – Automate live chat conversations (e.g. Siri, Alexa & Google Assist)
• Gamification – Employee motivation using game mechanics

Benefits Overview

BUDGET: Moving to the Cloud lowers your infrastructure budget

CUTTING-EDGE: Customer Prioritization; Workforce Rapid Response

VALUE & FUNCTIONALITY: through data-driven decisions

CUSTOMER SATISFACTION: Increased Customer Loyalty and Quality Management

SINGLE INTERFACE: On-demand access to customer information and reporting

OMNI-CHANNEL: Integrated, pivoting omni-channel customer experience (voice, email, chat, social media, back office, retail branches)

PRODUCTIVITY: Integrates with CRM, Database and RestfulAPI

MITIGATE TECHNOLOGY RISK: End-of-life issues are no longer a concern; maintained standards and upgrades

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